How do I sync my data/changes to/from the cloud?

Keeping your tablet synced with the cloud ensures that your mix logs are backed up and that any new work orders or products created in the office are available on the trailer.

The Cloud Status Icon

The easiest way to check your connection status is to look at the Cloud Icon located in the upper right-hand corner of the Mixmate app screen. It has these states:

Not Synced: A slash through the cloud means the device has connected to the machine or was not connected to the internet when attempting to sync.
Syncing: Arrows on the cloud mean it's actively uploading or downloading pending changes.
Changes Waiting to Sync: A cloud with an upward arrow means this tablet has changes (such as finished mixes or edited work orders) that haven't been uploaded yet. A small dot on the cloud means the same thing, and it stays there while you're offline too, so you can tell at a glance that the tablet needs to sync before its work reaches the office.
Sync Complete: A checkmark inside the cloud means your data is fully synced and up to date.

How to Trigger a Sync

If the cloud icon isn't showing Sync Complete, you can force a sync using these two methods:

Manual Tap: Ensure your tablet is connected to the internet (via Wi-Fi or a hotspot) and simply tap the cloud icon. The App Sync window opens and the app immediately attempts to communicate with the Praxidyn servers.
App Restart: Close the Mixmate app completely and reopen it while connected to the internet. The app is programmed to perform an automatic sync every time it initializes.

Why Syncing Matters

Reporting: Your office staff cannot see your completed jobs or generate invoices until the tablet syncs.
Updates: If a manager changes a chemical rate or adds a new field to a work order from the web portal, those changes won't appear on your tablet until the sync is successful.

Sync At Least Every 30 Days

A tablet must sync at least once every 30 days. If it goes longer, the Data tab and starting a mix are locked: tapping them opens the App Sync window instead. Connect to the internet and sync, and everything unlocks as soon as the sync finishes. A tablet that has just been signed in is locked the same way until its first sync completes.

The App Sync window can also appear for two other reasons, shown in the window itself:

App Update Available: a required update to the Mixmate App is waiting. Update the app from your app store, then sync.
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The First Sync After an App Update

After you update to a new version of the Mixmate App (for example, from 3.0 to 3.1), the first sync downloads all of your data again, rather than just what has changed. That brings everything on the tablet up to date for the new version, so this one sync takes longer than usual. Stay connected to the internet and let it finish before you start mixing. Smaller updates (for example, 3.0.4 to 3.0.5) don't do this.

Signing Out Syncs First

Signing out clears the tablet's data, so the app syncs before it signs you out, so that nothing that hasn't been uploaded is lost. You need an internet connection to sign out. If the app can't reach the server, it shows "Unable to reach server, check internet connection" and keeps you signed in. Connect to the internet and try again.