Sign in a Device

Operators often have an employee profile and PIN but no email and password of their own, so they can't sign a tablet in. With Sign in a Device, a manager signs the tablet in for them from anywhere: the tablet shows a code, the manager enters it in their own Mixmate app or the Web App, and the tablet signs in. The operator then picks their own profile and enters their PIN, as usual.

On the Tablet

1. On the sign-in screen, tap Sign In with a Code (under the Sign In button).

2. The tablet shows a 6-character code, such as ABC 234. Read it out or send it to your manager. It's good for 10 minutes; the countdown is shown under it. If it runs out, tap Get a New Code.

3. Leave the screen open. Once the manager approves, the tablet shows Approved. Signing in and getting your data... while it signs in and downloads your company's data.

4. The employee list opens. Choose your name and enter your PIN. The tablet then syncs, and the cloud icon shows a check when it's done.

Approving the Code (Manager)

1. In your Mixmate app or the Web App (app.mixmate.com), open the group the tablet should use, then go to the Admin tab.

2. Tap Sign in a Device.

3. Enter the code from the tablet (spaces, dashes and lower case are fine) and tap Sign In.

The tablet signs in to the group you have open. If you belong to several groups, switch to the right one first.

Who Can Approve

On a tablet, the Sign in a Device card is only shown to the person whose email and password signed that tablet in, while they're using their own profile on it. Other profiles on the tablet, Power Users included, don't see it.

Good to Know

• The tablet uses your account. It is signed in exactly as if you had typed your email and password on it, and only you (or uninstalling the app) can sign it out. Only approve a code you were given directly, for a tablet you're handing to someone you trust.

• A code works once. After the tablet has signed in, the code can't be used again.

• Everyone still uses their PIN. The operator's access is set by their own employee profile, not by yours.

Common Questions

"That code wasn't found or has expired." The code was mistyped, has run out, or was already used. Check the code on the tablet, or tap Get a New Code there and try again.

"You do not have the necessary permissions to access these records." Your account doesn't belong to the group you have open. Switch to the right group, or ask someone in that group to approve the code.

"Unable to reach server, check internet connection." Both the tablet and the device you approve from need internet. Check the connection and try again. If it keeps happening, contact Mixmate Support.

I don't see Sign in a Device on the Admin tab. On a tablet, only the person who signed it in sees the card, on their own profile (see Who Can Approve). The Web App always shows it.