Tablet Error 103 - Machine Requested Emergency Stop
Error 103 is a critical safety intervention where the Mixmate hardware triggers an immediate halt to all operations to prevent equipment damage, product loss, or unsafe mixing conditions.
Why am I getting this error?
Section titled “Why am I getting this error?”You will receive Error 103 when the master controller initiates an emergency stop procedure. This error rarely occurs in isolation; it is almost always triggered by another underlying fault (such as a loss of communication or a hardware malfunction).
When this happens:
System Shutdown: All valves are closed and pumps are stopped immediately.
Recovery Mode: The current mix will be forced into Recovery Mode when saved. This ensures that the system tracks the partial amounts already dispensed so your Work Records remain accurate.
How do I resolve this error?
Section titled “How do I resolve this error?”Because this error "locks" the system for safety, a full hardware and software reset is required to clear the state.
Reboot the Mixmate Machine: Power down the master controller and restart it to clear any hardware-level flags.
Restart the App: Fully close and reopen the Mixmate app on your tablet to refresh the connection.
Review Associated Errors: Check the notification log for other error codes (like Error 101 or 102) that may have caused the emergency stop. If nothing else in the log points to a cause, check Power Check — a voltage drop or brownout is a common trigger for an emergency stop with no other obvious error.
Resume the Mix: Try running the mix again. Because the record was saved as a recovery, you can typically resume from where the system left off.