FAQ
Where do the downloaded files go?
FAQ: Managing Downloaded Files Where do my downloaded files go? The location of your files depends on whether you are using the Mixmate App (tablet), the Web App (browser), or the Intersect Portal. Work Records & Reports: When you generate a PDF or ...
I get random error messages or random unexpected behavior, what is the cause?
FAQ: Why am I seeing random error messages or unexpected behavior? If you are experiencing "ghost" errors, sensors dropping out, or erratic behavior that doesn't seem to have a clear cause, the culprit is almost always Voltage Drop. When your ...
Do you share my data?
FAQ: Do you share my data? At Praxidyn, we understand that your mix data, field locations, and chemical usage are sensitive business information. We take your data privacy seriously. Our Data Policy We do not share your data outside of the Mixmate ...
What is Scale Reaction Speed?
FAQ: What is Scale Reaction Speed? Scale Reaction Speed determines how the Mixmate filters out vibrations—such as those caused by pumps, engines, or wind—while measuring the weight in the inductor. How it Works The scale is extremely sensitive. ...
Why did my jug rinse activate on its own?
FAQ: Why did my jug rinse activate on its own? If your jug rinse nozzle starts spraying without a jug being pressed down, it is usually a sign that the jug rinse sensor inside the inductor is failing or providing a "false positive" signal. Why ...
Why did my product stop short/long of the target?
FAQ: Why did my product stop short or long of the target? Mixmate uses an advanced Machine Learning system to analyze every mix. It "learns" the flow characteristics of your plumbing and chemicals to predict exactly when to close a valve to hit your ...
Why can’t I log in?
FAQ: Why can’t I log in? Logging into the Mixmate app is the first step to getting your work day started. If you are being blocked at the login screen, it is usually due to a connection issue or a credential error. 1. Check Your Internet Connection ...
If a handpour is first in the Product List, will the other products hold back until the handpour is complete?
FAQ: Does the system wait for a Handpour to finish before starting other products? Whether the system "holds back" automated products while you handle a handpour depends entirely on the Product Mix Style selected in your Work Order. Mixmate offers ...
Why do dry products appear less stable on the scale readout than liquid products?
FAQ: Why do dry products appear less stable on the scale than liquids? If you notice the scale readout "bouncing" or appearing less stable when measuring dry products compared to liquids, it is usually due to the high sensitivity of the load cells ...
Why can’t I connect to my Mixmate? What’s my Mixmate wifi password?
FAQ: Why can’t I connect to my Mixmate? What’s the Wi-Fi password? It is a common mistake to try to connect to the Mixmate Wi-Fi the same way you connect to a home network. Because the Mixmate system handles its own security, the connection process ...
How can I address ground loop issues?
FAQ: How can I address ground loop issues? Ground loops are a common challenge in mobile mixing setups. A ground loop occurs when there are multiple paths for electricity to return to the battery, often creating "stray voltage" that interferes with ...
How do I sync my data/changes to/from the cloud?
FAQ: How do I sync my data and changes to/from the cloud? Keeping your tablet synced with the cloud ensures that your mix logs are backed up and that any new work orders or products created in the office are available on the trailer. The Cloud Status ...
Why does my tote have more/less in it than I expected?
FAQ: Why does my tote have more or less in it than I expected? If you finish a job and notice the physical level in your tote doesn't match what the Mixmate recorded, it usually indicates that the gear meter is "miscounting." This is typically caused ...
My 2.5 gallon jug doesn’t measure 2.5 gallons, how do I fix this?
FAQ: My 2.5-gallon jug doesn’t measure 2.5 gallons—how do I fix this? It can be frustrating when you pour a known container size into the inductor and the Mixmate displays a different volume. Because Mixmate calculates volume based on weight, a ...
How often should I clean my filters?
FAQ: How often should I clean my filters? Maintaining clean filters is the simplest way to prevent "Slow Flow" errors and protect your gear meters from damage. While the system is designed to be robust, debris is the leading cause of mechanical wear. ...
Why is my continuous flow button not active?
FAQ: Why is my Continuous Flow button not active? If you find that the Continuous Flow button is greyed out or inactive, it is usually because the system is missing a specific piece of data for that product: the Container Size. The Solution: Setting ...
How do we achieve essentially a 50% water in the tank by starting many items at the same time?
FAQ: How does Mixmate handle the "Half-Full" rule? A common question from operators is how Mixmate handles the traditional requirement of having the tank half-full of water before adding chemicals to ensure proper dilution and compatibility. ...
Why do we set the level of the water in the inductor so that we don’t pull air when it drains?
FAQ: Why do I set a minimum water level in the inductor? The goal of a perfect inductor cycle is to drain the product and the rinse water without ever "sucking air." Maintaining a specific water level at the end of the drain is vital for two reasons: ...
How do I delete my account?
FAQ: How do I delete my account? In compliance with data privacy regulations, Praxidyn provides a straightforward process for users who wish to permanently remove their account and associated data from our systems. Requesting Account Deletion Account ...
What is Holdback?
FAQ: What is Holdback? Holdback is a safety feature that ensures the Mixmate doesn't run out of carrier water before it finishes rinsing the inductor and the lines. By "holding back" a portion of the water, the system guarantees there is enough ...
Why is my chemical going in slowly?
FAQ: Why is my chemical going in slowly? Thicker products, such as Atrazine, have a higher viscosity and do not flow as easily as thinner products like crop oil or water. While some slowdown is normal for "heavy" chemicals, you can check the ...