FAQ
I get random error messages or random unexpected behavior, what is the cause?
More often than not, oddities with Mixmate happen because voltage is on the fringes of not working. A more spread out system will see more issues than a compact system when voltage gets lower. This is because of voltage drop along wires. For instance ...
Do you share my data?
We do not share your data outside of the Mixmate Ecosystem. For further infomation and explanation, here is a link to our Privacy Policy
Why did my jug rinse activate on its own?
Typically this is an indicator of a failing sensor. The jug rinse sensor inside the inductor is commonly subjected to many different products and while we use high quality components, sometimes these products can get past seals and affect the sensor ...
Why did my product stop short/long of the target?
Mixmate uses a custom Machine Learning system to analyze how well it hits the desired target and will adjust how it operates the valves to hit those targets. If variables such as the pump is operating a different speed, this will affect how the ...
Why can’t I log in?
If you're unable to login to the Mixmate app on the tablet, the first step of troubleshooting is to ensure the tablet is connected to the internet. Once you are connected and login, you do not need to remain on an internet connection to run your ...
If a handpour is first in the Product List, will the other products hold back until the handpour is complete?
By default, Mixmate runs as many products as it can at the same time to complete the desired Mix efficiently. The goal here is to be injecting the products into the main stream of carrier on the way to the destination tank.
Why do dry products appear less stable on the scale readout than liquid products?
Below are the measurement increments of Mixmate inductors along with some conversions to help alleviate perceived differences when measuring different types of products. The Fusion Inductor resolution is 0.125 pounds. The Pro Inductor resolution is ...
Why can’t I connect to my Mixmate? What’s my Mixmate wifi password?
You do not need a wi-fi password! The Mixmate has its own wi-fi network that your tablet will join, allowing the app to control the Mixmate hardware. The app and tablet will automatically securely join this network, so you do not have to enter a ...
How can I address ground loop issues?
FAQ: How can I address ground loop issues? Ground loops are a common challenge in mobile mixing setups. A ground loop occurs when there are multiple paths for electricity to return to the battery, often creating "stray voltage" that interferes with ...
How do I sync my data/changes to/from the cloud?
A quick way to know whether your data is synced to the cloud is to see if the cloud icon in the upper righthand corner of the screen has a check mark in it. If it does not, simply tap the cloud while connected to the internet and the tablet/app will ...
Why does my tote have more/less in it than I expected?
FAQ: Why does my tote have more or less in it than I expected? If you finish a job and notice the physical level in your tote doesn't match what the Mixmate recorded, it usually indicates that the gear meter is "miscounting." This is typically caused ...
My 2.5 gallon jug doesn’t measure 2.5 gallons, how do I fix this?
FAQ: My 2.5-gallon jug doesn’t measure 2.5 gallons—how do I fix this? It can be frustrating when you pour a known container size into the inductor and the Mixmate displays a different volume. Because Mixmate calculates volume based on weight, a ...
How often should I clean my filters?
The most common time to clean filters is when switching crops or at the end of the season. More often will not hurt.
Why is my continuous flow button not active?
FAQ: Why is my Continuous Flow button not active? If you find that the Continuous Flow button is greyed out or inactive, it is usually because the system is missing a specific piece of data for that product: the Container Size. The Solution: Setting ...
How do we achieve essentially a 50% water in the tank by starting many items at the same time?
FAQ: How does Mixmate handle the "Half-Full" rule? A common question from operators is how Mixmate handles the traditional requirement of having the tank half-full of water before adding chemicals to ensure proper dilution and compatibility. ...
How do I delete my account?
FAQ: How do I delete my account? In compliance with data privacy regulations, Praxidyn provides a straightforward process for users who wish to permanently remove their account and associated data from our systems. Requesting Account Deletion Account ...
ARAG Valve CANbus Indicator Light Message
Why is my chemical going in slowly?
FAQ: Why is my chemical going in slowly? Thicker products, such as Atrazine, have a higher viscosity and do not flow as easily as thinner products like crop oil or water. While some slowdown is normal for "heavy" chemicals, you can check the ...