Logging into the Mixmate app is the first step to getting your work day started. If you are being blocked at the login screen, it is usually due to a connection issue or a credential error.
The Mixmate app requires an active internet connection to verify your credentials against the cloud database.
The Fix: Ensure your tablet is connected to a Wi-Fi hotspot or has a strong cellular signal.
Good News: You only need the internet for the initial login and for syncing data. Once you are logged in, you do not need an internet connection to run the Mixmate hardware or complete your mixes.
A common mistake is being connected to the Mixmate Hardware Wi-Fi while trying to log in.
The Problem: The Mixmate Wi-Fi allows the tablet to talk to the pumps and valves, but it does not provide internet access.
The Fix: Temporarily switch your tablet Wi-Fi to a standard hotspot or home network to log in, then switch back to the Mixmate network to run your system.
If you are definitely connected to the internet but your login is still being rejected, your password may be incorrect.
Reset: Use the "Forgot Password" link to receive a reset email. Once you have updated your password on the website, use the new credentials to log into the app.
Disconnect from Mixmate Wi-Fi.
Connect to an internet source (Hotspot/Home Wi-Fi).
Log in to the Mixmate App.
Reconnect to the Mixmate Wi-Fi to start mixing.