Troubleshooting
I get random error messages or random unexpected behavior, what is the cause?
More often than not, oddities with Mixmate happen because voltage is on the fringes of not working. A more spread out system will see more issues than a compact system when voltage gets lower. This is because of voltage drop along wires. For instance ...
Do you share my data?
We do not share your data outside of the Mixmate Ecosystem. For further infomation and explanation, here is a link to our Privacy Policy
Why did my jug rinse activate on its own?
Typically this is an indicator of a failing sensor. The jug rinse sensor inside the inductor is commonly subjected to many different products and while we use high quality components, sometimes these products can get past seals and affect the sensor ...
Why did my product stop short/long of the target?
Mixmate uses a custom Machine Learning system to analyze how well it hits the desired target and will adjust how it operates the valves to hit those targets. If variables such as the pump is operating a different speed, this will affect how the ...
Why can’t I log in?
If you're unable to login to the Mixmate app on the tablet, the first step of troubleshooting is to ensure the tablet is connected to the internet. Once you are connected and login, you do not need to remain on an internet connection to run your ...
If a handpour is first in the Product List, will the other products hold back until the handpour is complete?
By default, Mixmate runs as many products as it can at the same time to complete the desired Mix efficiently. The goal here is to be injecting the products into the main stream of carrier on the way to the destination tank.
Why do dry products appear less stable on the scale readout than liquid products?
Below are the measurement increments of Mixmate inductors along with some conversions to help alleviate perceived differences when measuring different types of products. The Fusion Inductor resolution is 0.125 pounds. The Pro Inductor resolution is ...
Why can’t I connect to my Mixmate? What’s my Mixmate wifi password?
You do not need a wi-fi password! The Mixmate has its own wi-fi network that your tablet will join, allowing the app to control the Mixmate hardware. The app and tablet will automatically securely join this network, so you do not have to enter a ...
How can I address ground loop issues?
A typical symptom of a ground loop issue is erratic metering of your main water or fertilizer. If you're experiencing this and you've exhausted all efforts to find and solve for the stray voltage (with proper grounding), we do offer a device that can ...
How do I sync my data/changes to/from the cloud?
A quick way to know whether your data is synced to the cloud is to see if the cloud icon in the upper righthand corner of the screen has a check mark in it. If it does not, simply tap the cloud while connected to the internet and the tablet/app will ...
Why does my tote have more/less in it than I expected?
The most common reason for this is an air leak in the plumbing. An air leak in plumbing joints does not always leak chemical onto the ground and as such will bring air in when under suction of the system running. If the gear meter(s) has been taken ...
My 2.5 gallon jug doesn’t measure 2.5 gallons, how do I fix this?
You bought the product as 2.5 gallon jugs, you want the Mixmate to match. There are 2 different ways to solve this discrepancy. 1. Check the scale calibration of the inductor found HERE 2. MOST COMMON SOLUTION: Adjust the density of the product by ...
How often should I clean my filters?
The most common time to clean filters is when switching crops or at the end of the season. More often will not hurt.
Why is my continuous flow button not active?
The continuous flow button will be active when there is a container size set on the product. Here is how to set the container size: Data -> Products -> Select the product to change -> Enter the container size value and unit of measure -> Save
How do we achieve essentially a 50% water in the tank by starting many items at the same time?
Mixmate operates differently than the way it used to be done. First lets recap what the traditional way of mixing looks like before we dive into how the Mixmate essentially achieves this same process. The traditional way states that you need to fill ...
How do I delete my account?
Please email support@praxidyn.com with your account information and we can delete it for you. Data Privacy requires this article.
ARAG Valve CANbus Indicator Light Message
Why is my chemical going in slowly?
Thicker products, such as atrazine, do not flow as easily as products like crop oil. So the thicker products will move slower. However, there are a few things that you can do to make sure everything is working properly. 1. Make sure if the product ...