The Admin Tab is the central hub for managing your user session, group settings, and support access. It provides visibility into your current system status and ensures you are running the most up-to-date version of the software.
Sign Out: Clears all app data and user associations.
IMPORTANT: This does NOT trigger a cloud sync. To ensure your data is backed up, press the Cloud icon to manually sync before signing out.
Current Group Card: Displays the group currently active on the device. Selecting this card opens the Group Settings page.
Switch Employee Card: Visible if multiple users are authorized for the group. This shows who is currently active and allows for a quick user swap.
Switch Group Card: Visible if your account has access to multiple groups, allowing you to move between different organizations or locations.
This card displays any API-based Work Orders that failed to import automatically due to missing information.
Action Required: These must be resolved manually.
Location: Manual imports can only be processed through the web portal at app.mixmate.com.
Displays the most recent notification received by this specific device since installation. Note that this reflects the device's history, not necessarily the most recent global alert sent.
Shows the version of Mixmate currently installed. Technical support may request this number to help troubleshoot any issues.
If you need assistance, the Mixmate Support card provides direct access to help resources:
Documentation: Link to comprehensive support articles.
Phone Support: Call 712-587-9723.
Hours: Monday – Friday, 8 am to 5 pm (Central Time).
Note: If operators are busy, please leave a message; calls are returned in the order they are received.
Email Support: Send inquiries to support@praxidyn.com.