General Knowlege
Do you share my data?
Here is a link to our Privacy Policy
What is reconciliation and how do I adjust the window?
Reconciliation is aligning the measured amount with the container size of the product when rinsing the container during a handpour product in the inductor. The purpose of reconciliation is to keep inventory creep of small containers to a minimum. ...
Why can’t I log in?
If you're unable to login to the Mixmate app on the tablet, the first step of troubleshooting is to ensure the tablet is connected to the internet. Once you are connected and login, you do not need to remain on an internet connection to run your ...
Why does my Mixmate not show up in the Updater App?
If your Mixmate is not showing up when attempting to connect with the Updater App, make sure that the Mixmate itself is powered ON and that the power source (battery, if applicable) is good, 12.7+ volts. Here is the article on operating the Machine ...
How does partial valve position work? What does auto do?
Partial valve position is the feature by which the user can adjust the valve positioning of the carrier/main valve to increase or restrict the flow of water and thus allowing the increase or restriction of product flow. For example, by closing the ...
Why can’t I connect to my Mixmate? What’s my Mixmate wifi password?
You do not need a wi-fi password! The Mixmate has its own wi-fi network that your tablet will join, allowing the app to control the Mixmate hardware. The app and tablet will automatically securely join this network, so you do not have to enter a ...
How do I update the firmware on my modules?
The following tutorial can help you with this: https://support.praxidyn.com/portal/en/kb/articles/mixmate-update-process-18-3-2024
How do I sync my data/changes to/from the cloud?
A quick way to know whether your data is synced to the cloud is to see if the cloud icon in the upper righthand corner of the screen has a check mark in it. If it does not, simply tap the cloud while connected to the internet and the tablet/app will ...
How does holdback work?
"Holdback" is a function by which the main/carrier valve closes to allow for maximum suction on chemical/product induction. By closing off the carrier (temporarily) all available suction can be dedicated to introducing product(s) to your blend tank ...
How often should I clean my filters?
The most common time to clean filters is when switching crops or at the end of the season. More often will not hurt.
Why am I only seeing 100 records?
You know you have more then 100 records. So, why does it only show 100 records when you run a search? The new Mixmate app's improved blending interface collates large amounts of data during your blend. We use this data to compile the information ...
How do I delete my account?
Please email support@praxidyn.com with your account information and we can delete it for you. Data Privacy requires this article.