Tablet Error 301 - Failed Device Message

Tablet Error 301 - Failed Device Message

Why am I getting this error?

You will get an error 301 when the master controller was unable to send a command message to a module. This error will typically be followed with Error 302 and Error 401.

How do I resolve this error?

1. Verify the Mixmate Configuration matches the physical machine. Most common cause for the error. You can go to Diagnostics Mode and run each item 1 at a time until the error is thrown. This is the easiest way to find what is misconfigured.
2. Monitor the Mixmate Voltage.
3. Reboot the Mixmate.
4. Check all cables.
5. Check to make sure you have the correct resistance in the power module. There should be 2 terminators in the system. With both terminators plugged into the harness and the POWER SHUT OFF, the easiest place to measure the resistance with a digital multi meter is inside the power module between the GREEN and YELLOW wires. If you have 2 good terminators the resistance should be around 60 ohms. The Mixmate will not work at all if the resistance is less than 50 ohms or greater than 135 ohms and may intermittently work or throw errors above 70 ohms.